Below you’ll find answers to our most common questions, to help make your CSA experience the best it can be.
Can’t find the answer you’re looking for?
What is the best way to contact Taproot Farm about my share?
It’s best to contact us at firstname.lastname@example.org. However, we give our cell phone number out to all registered members so they can contact us on the day of their pick up, if necessary.
How do I pay for my CSA Farm Share?
Payment is due at the time of registration.
Payments can be made online through PayPal. You do not need a paypal account, but are able to checkout easily with a credit or debit card.
Can I pay for my share at my pick up location?
No. Our host locations are not staffed by Taproot Farm employees and cannot accept payment. We encourage all shares to be paid in full before the CSA begins. However, if at any time over the course of the season you need to make a payment, please do so by mailing a check through the mail or through PayPal.
If I decide the CSA is not for me? Can I get a refund?
What if I will be away on vacation?
No problem! We understand that the CSA season is also vacation season! * Members can schedule a vacation hold online, then double up on another week to make up for the missed share.
*We do not offer vacation holds or doubled up shares for our Winter CSA Season
All vacation holds and made up shares for the spring and summer season must be requested 3 week in advance.
Holds and doubles will include all of the shares you are registered for (i.e., veggies, eggs, cheese, etc.)
There is no limit to the number of vacation holds for a given member, however we encourage no more than 2 vacation holds per member.
Members are able to go into their own account online, and schedule their vacation hold and their make up share through the Manage My Shares button on the Our Shares page of the website.
Can I switch my location?
If you need a complete switch at any point in the season from one location to another, that is also no problem. Please contact the farm to make a complete location switch.
Can I change my Share Types?
Yes and no. If you would like to add on any of our additional shares at any point after the season has begun, you may do so as long as we have them available. Some of these shares, however, do tend to sell out.
If you would like to change your Vegetable Share Size, you may do so as well. We do not offer a refund if you choose to downgrade your share size. If you are uncertain about the best share size for your household, we encourage members to purchase smaller shares to start. If, as the season progresses, you find yourself wanting a larger share, you are more than welcome to upgrade at any time and we will prorate the balance.
What if I’m running late, or am unexpectedly unable to pick up my share, or what if I forget that it’s CSA day?
How will I know what will be in my share each week?
Do you guarantee certain vegetables for the Farm Share?
No. Because of the nature of farming, we do not guarantee any crop. What we do guarantee is diversity, honesty, integrity & quality. We never compromise our growing practices, and we will do everything in our farming power to bring you the seasonal favorites!
What if I have no idea what to do with the veggies in my share?
We’re here for you! Part of the whole CSA experience is learning how to eat locally and seasonally. This means trying new foods as they come into season. We offer a few ways to help:
- Recipes Every week we create an original recipe specially catered to your share. We try to include simple ingredients, making the recipe one that our CSA members can easily cook at home. These recipes are also posted on our Recipes Page, so members can use them whenever they like!
- Cooking tips We share general cooking tips for each kind of vegetable offered in our share. This way, members can gain basic cooking knowledge without needing to stick to a given recipe.
- Storage tips Taproot produce is harvested just days before you receive your share. It is the freshest produce available, and if stored correctly in your home, even your salad greens can last surprisingly long! We offer our members storage tips to ensure premium quality.
- We encourage communication! Never hesitate to send an email or pick up the phone and call if you have any questions about a vegetable and how to use it. Food…it’s what we do!
Can I send a friend to pick up my share?
Sure! You don’t need to contact us about this. Please just be sure to pass along our cell phone number to your friend, and please be sure to give them all if the information they need for a smooth pick up.
Can I request more or less of an item?
No. We do not customize boxes at this time.